Last but certainly not least, Apple has tweaked the design of its butterfly keyboard again. A keyboard replacement on a modern MacBook is a very intensive repair, as iFixit has often noted.Ī “new material” is coming to help solve reliability issues However, a spokesperson wouldn’t specify what processes it’s changing in order to make those repairs happen faster. In a sign that Apple recognizes that reality, the company is also saying that it has taken steps to significantly reduce repair times at its retail stores. So simply expanding the repair program won’t be enough.

The amount of evidence we’re seeing on social media, among writers, and on our own laptops is getting to the point where you can’t call it anecdotal anymore, though. It only recently began to apologize for the issue, but has also been trying to characterize it as something minor that doesn’t affect that many customers. Although the company stressed again in a call today that the “vast majority” of customers don’t have a problem, all too many of them have had issues with stuck keys that could cause double letters or no letters at all. You will not be able to just take your MacBook in to have its keyboard replaced if you don’t trust it, of course it will need to exhibit issues for Apple to fix it.Īpple has been put through the wringer over the reliability of its butterfly keyboards for the past few years, and rightly so. Apple also promises that it will speed up keyboard repair times. Remarkably, the new keyboards will be eligible for the repair program as well. Unfortunately, Apple is not extending how long that program lasts - it’s still “4 years after the first retail sale of the unit.”Īpple is also announcing that it has created yet another iteration of its butterfly keyboard, which will ship on the new MacBook Pros it’s announcing today. The expansion means that a few newer models that weren’t previously covered will be able to get repairs. All MacBooks with the so-called “butterfly mechanism” (that’s pretty much all modern MacBooks) will now be fully eligible for Apple’s Keyboard Service Program. Apple is announcing an update to its keyboard repair program today.

Apple computer keyboard problems